Policies and Procedures

We understand that unanticipated events occur in everyone's life. In consideration of our clients and our commitment to provide an outstanding massage experience, we have adopted the following policies:

ARRIVAL TO YOUR MASSAGE

For your first appointment, please arrive 15 minutes prior to the scheduled starting time. This allows for time to complete the Client Intake Form, change and prepare for your massage. After your first appointment, please arrive five minutes prior to your scheduled starting time. Early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your massage may need to be shortened in order to stay on schedule. The original treatment time will be charged.

CANCELLATION POLICY

Please provide at least 24 hours notice if you need to reschedule or cancel a massage. If a client fails to cancel within 24 hours, they will be asked to pre-pay for future services and an additional missed appointment charge may be assessed.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when the schedule will allow, we may be able to accommodate a partial or full appointment. The original reservation fee will be charged.

NO SHOW POLICY

Clients who fail to show for appointments may be asked to pre-pay for future services and an additional missed appointment charge may be assessed.

INFORMED CONSENT

At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form

SCOPE OF PRACTICE

· Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

· Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

· The massage therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

· The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.

· The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

· Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.

CONFIDENTIALITY AND CONVERSATION

· The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

EXISTING AND NEW MEDICAL CONDITIONS

· It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

· The client must also keep the massage therapist informed of any changes in health conditions.

· For clients undergoing chemo and radiation therapies – If you are currently in treatment, or if your last treatment session was less than 12 months ago, we require a doctor's note that states the doctor is aware of and agrees to the desired treatment.